Xelexi.com – Garuda Indonesia has been certified as a 5-star Airline for 2018 by Skytrax, the international air transport rating organization, during the Award Ceremony held at the Singapore Airshow on February 8, 2018. This is the fourth year in a row that Garuda Indonesia has been certified in this global airline group.
Pahala N Mansury, President & CEO of Garuda Indonesia said: “This 5-Star rating validates Garuda Indonesia service level consistency. It represents Garuda Indonesia not only as a world-class and five-star airline but also represents the achievement of the “Garuda Indonesia Experience” service concept based on our ” Indonesian Hospitality”.
Commenting on the 5-star rating, Edward Plaisted, CEO of Skytrax said:
“This is recognition of major changes in quality standards in Garuda Indonesia, reflecting the hard work of airlines in recent years, and we are pleased to confirm that they continue to appear as 5 -Star Airline This rating is based on a thorough assessment of products and services, on-board and at the airport.
We place a lot of importance on the fact that the majority of customers are traveling in the Economy and that is the quality and consistency of standards that continue to contribute greatly to Garuda Indonesia’s 5-Star rating. Consistency of airline products and services is a major part of the assessment, with Garuda’s long-haul fleet offering Business Class flat-bed seating and 32-34-inch seat pitch in Economy Class.
As most travelers sit in Economy class, we place great emphasis on the typical experience they will have. We likened this to the fact that the hotel may have the most prestigious Royal or Presidential Suite, but if the standard rooms are of poor quality or the staff service is poor, it will not get a 5-Star classification.
Garuda Indonesia has excellent product and service standards in all types of cabins, ranging from first class luxury suites to the comfort and excellent Indonesian hospitality that customers receive in every cabin.”